What CMS Sees in Your CTM Data Before You Do
Every complaint that reaches the CMS Complaints Tracking Module is logged, categorized, and on the clock before your plan hears
CMS’s Proposed 2027 Medicare Advantage Program Audit Protocols: What Compliance Officers Need to Know
On July 6, 2026, CMS published a Federal Register notice (document 2026-13603) seeking OMB approval for a revised information collection
Keeping Up With Regulatory Change Across States Without a War Room
The challenge is not adherence; most plans respond. It is whether the response is documented with a defensible evidence trail,
Continuous Internal Audit for MA Plans: What Year-Round Readiness Actually Requires
CMS no longer audits in seasons. With compliance now embedded in every program area and reviews running year-round, audit readiness
The 5 pillars of a continuous audit readiness framework for health plans
A continuous audit readiness framework is not a technology purchase, a new team structure, or an expanded budget. It is
Mock audits for health plans: why once a year is not enough
A mock audit for a health plan should work as a diagnostic tool — not a final exam. Yet in
Why CMS program audit readiness breaks — even when your team is good
CMS program audit readiness fails in most health plans for the same structural reason. It is not built as an
Provider Dispute Intake: Get This Right and Everything Else Follows
A Morning That Looked Routinee How a routine provider dispute becomes an SLA crisis A provider’s billing coordinator calls your
The 5-Stage Delegation Oversight Framework We Believe CMS Expects — and Where Most Plans Fall Short
In our experience, CMS doesn’t just audit what your delegated entities do. It audits how you oversee them. Here’s a
The Health Plan Leader’s Buyer’s Guide to A&G Intake Automation Platforms
You’ve decided manual A&G intake is no longer sustainable. Now you’re evaluating platforms. This guide gives you the 8 capabilities